Is shipping free?
Worldwide shipping is free on most items. On some items, we have free worldwide shipping
Why is my order shipped in different packages?
If you have a multi-item order, each item may be shipped from a different international warehouse, depending on which product is available faster. Alternatively, if an item is popular and there is a bit of a late order, we may ship your items at different times, in different packages, to prevent your order from being delayed and get it as soon as possible!
When will I receive my order?
Orders are shipped directly from any of our many domestic and international warehouses and they will do everything they can to get your order delivered as quickly as possible! Due to the popularity of our offers, please allow 1-4 weeks for your order to reach the USA and Europe (varies from product to product). Other countries can take up to 1-5 weeks (varies from product to product) due to travel distance and customs. Please note that due to the high demand for our offers, these are estimates only.
What happens if my order is broken or lost in the mail?
All our orders are dispatched with insured shipping and handling. If an order is broken at customs, returned or lost during the delivery process, we apologize! Postal service is out of our control. However, in such cases, since the parcel is insured, we will send you a new package with faster shipping and complete tracking, if possible. Please see our refunds and returns policy for when it may be applicable in shipping situations.
Will I be charged for customs duties and taxes?
Prices displayed on our website are tax free in US dollars, which means you may be responsible for paying duties and taxes once your order is received. Import taxes, duties, and related customs fees may be charged once your order reaches its final destination, which is determined by your local customs office. Paying these fees and taxes is your responsibility and we will not cover them. We are not responsible for delays caused by your country's customs department. For more details about fees, please contact your local customs office